I am writing to tell you how impressed I am with your service, and particularly the extra effort and care shown by the driver who delivered my automobile to me this week. The car arrived without any damage, and in addition your operator, Jay Walker, contributed enormously to a successful delivery.

Mr. Walker’s attention to communication details, and his ability to be flexible with his schedule last Tuesday were outstanding. He made a complicated delivery schedule very easy for me, and I want you to know that his efforts were much appreciated. My time window in Illinois was at most two days, and Jay went out of his way to accommodate the delivery to my driveway in my absence, before I arrived. He is great to work with, and you should be proud to have a person like him represent you. I am grateful for the job that your company and Jay Walker did for me.