Dear Customer Service Manager,
You have been transporting our cars to Florida and back again in the spring. The first car is waiting for us at the Budget lot when we arrive at the airport and we are able to drive to our home in our own car. Our son dropped the second car off to you lot on Friday and on Monday afternoon, it was delivered to us without any problem.

I think it is time for me to say “thank you.” Your service has always been good and we took it for granted. However, please know that we appreciate your efficiency and good service.