Customer Satisfaction: It’s The American Way!
For most of us, our vehicles are second only to our homes on our list of VIPs (Very Important Possessions). It’s not surprising that choosing a reliable, worry-free resource to ship your car can be a daunting process. After all the prices are in and the promises are made, what’s really the best way to choose a carrier that’s worthy of your trust?
Customer satisfaction is the most useful benchmark in judging the credibility of any business. Simply put, nobody goes back for more if the job’s not done right. Over 80% of our customers are repeat customers. And more than 50% of our new customers are from referrals.
Making sure our Auto Transport customers are satisfied is our top priority. One example: unlike many of our competitors, we have an office and terminal fully staffed with knowledgeable, helpful, friendly and experienced professionals that are always available. We actually answer our phones from 8 am -5 pm on weekdays (and 8 am – noon on Saturdays). And if you need quick help during business hours, just hit the “Click to Chat” button and help will be on the way.
Other examples of our commitment to our customers: we guarantee our prices and pickup schedules. When we give you a quote, that’s what you’ll pay. Period. And if we don’t pick up your car within 1 hour of the time you have specified, we’ll deduct $50 from your bill.
And there’s more. You’ll get the peace of mind that comes with dealing with only licensed, bonded and fully-insured carriers. You can even choose from open or closed vehicle transporters.
Auto Transport is a serious business. We encourage you to compare; we’re sure you’ll see why so many of our customers have been returning year after year since 1980: they’re satisfied. It’s the American way.