Testimonials
Our
clients refer us to their friends. Here are some typical letters
we receive at American Auto Transporters. We'll let them speak
for themselves.
Just wanted to inform you that I would like to THANK YOU very much for the great customer service I received, and the PROMISES THAT WERE PROMISED AND TAKEN CARE OF. I look forward to using you next year. Again thank you.
This note is to thank you for doing such a great job moving my car from near Boston to the Seattle, Washington area. I especially want to call out Nick and Tony's support during an issue on delivery. They took a call well after regular hours, drove to the office to verify some information about my account, and directly involved themselves in resolving my issue. Their support went well above and beyond expectations, and it made the entire experience working with American Auto Transporters very positive.
Thanks again,
Ken Poore Kirkland, Washington
Dear Sir,
For the past ten years your company has handled the transportation of my car to and from Florida. I would like to express my appreciation for your services, scheduled picku-ups (always on time), delivery of car (usually ahead of schedule), and kind and considerate replys to inquiries with a sincere Thank you!
Charlotte Boujicanian - Age 88
I wish that all the business I do business with were as courteous and reliable as yours!!! Keep doing exactly what you are doing!
A quick note of thanks.
To say I was a bit nervous about shipping my 2005 Lotus Elise sports car would be an understatement. It’s fragile and very low to the ground – a recipe for disaster. Luckily, there was no need for worry. The car arrived on time, and in perfect shape. My brother received the car at his home in Florida and had nothing but great things to say about the driver. He was very impressed with the care he took with the vehicle and his friendly, personable nature. Hats off to the driver, whatever your name is.
Thanks again for a job well done.
Dear Mr. Hunter,
I wanted to tell you what a wonderful experience it was using
your transport company to ship my son's car down to him in Miami,
Florida. I have heard many bad stories of how some companies damage
vehicles and the cars take weeks to get down there.
It was my first time shipping a car and it was truly a stress
free experience using your company. Your driver showed up when
he said he would be there, I could use a credit card, did not
have to pay in cash and the car got down there when they said
it would. With my son going to college in Miami I am sure there
will be other times when I need to ship a vehicle. I would not
hesitate to use your company again in the future Thank again.
Superior Service.
Have used this company 3 times and will again. You can't improve
AAT, it's dependable, reliable and very professional.
Dear Mr. Hunter,
It is all very easy for most of us to complain at the least bit
of trouble but when a corporation like yours does a great job,
they should be commended.
My car was
delivered in 3 days from Florida to Framingham, MA. This is faster
then I could have DRIVEN if I drove it myself.
Please accept
my thanks and you can be sure that I will recommend your company
to all my friends.
hello,
i'm very happy with your service, quick responce, and very good
driver, would use your service, again, when need to move any cars.
thank you for your service
I know that
due to the nature of your business, you must get lot's of picky
and uncalled for negative comments,or complaints.
Well, this
letter isn't one of them. Just the opposite.
I wanted to
thank you so much for the service and assistance that went well
above and beyond good service.
I have been
using American Auto Transporters for several years, and have been
quite satisfied. This year, because of an illness and subsequent
death in my wife's family, we had to make a decision to change
our schedule and leave Florida three weeks before we had planned
to. I had a date already set for my car pickup and called to change
it. Ritchie took care of everything and the change was made without
any hassle. Between the time my car was picked up and we had come
back up north, my mother-in-law did pass away and we needed the
car. Again I spoke to Ritche and not only had my car arrived (in
less than a week ) but he delivered it to us that night ( at ten
o'clock ) so we could have it for the funeral etc. the following
day.
What can I
say but a truly sincere "THANK YOU".
Ladies and
Gentlemen:
I am sending
this letter because there wasn't enough room on your comment card
and my handwriting is hard to read. Thank you for the excellent
services in shipping my car to Florida in late December.
The driver
really went beyond the call of duty and exceeded my expectations.
He suggested a convenient way to pick my car up as the Steamship
Authority in Woods Hole, and found it in the snow. (Fortunately,
there was only 10 inches on the ground then!)
The people
in Sarasota also took many extra steps. They handled a change
in my drop-off location without a hitch. They called me to make
sure that I was at the house, and even washed the car.
Please let
everyone involved know that their hard work and extra effort creates
enthusiastic customers.
Dear Nick:
It is with my profound thanks and appreciation that I acknowledge
your consideration and kindness with regard to my inability to
have my car available for transport on the scheduled date.
Your attitude
and willingness to render service to me on another day convenient
to me was consistent with your policy of doing your utmost for
your customers.
You certainly
try to satisfy everyone.
Your perseverance
in this effort is indeed praiseworthy.
We have done
business together for about thirteen years and you have never
failed to fulfill your obligation satisfactorily.
I wish you
good luck and good health in the years ahead.
Sincerely,
Charles
Hi Bob,
Just wanted to let you know how impressed I am with your company's
customer service. I would classify it nothing less than superb.
My cars arrived safely and on time as you had indicated. I could
not have asked for any better customer service and you were certainly
a big help. Although I had never used this type of service before,
after talking to you on numerous occasions, I began to feel I
definitely made the right decision. Your company most certainly
deserves the excellent rating granted by the .
It was certainly a pleasure working with you and if ever in the
future I need carrier service, your company will certainly be
my company of choice.
 Shocket
& Dockser
Attorneys at Law
Dear Mr. Hunter:
I would
like to take this opportunity to thank you for the prompt and
efficient service which you provided to me over this past winter
relating to the transportation of two automobiles from Massachusetts
to Palm Beach and their subsequent return.
 In
each instance, the pickup and delivery was handled in an extremely
professional manner and in each instance the automobiles were
delivered in the same condition in which they were delivered to
you. In the case of the Jaguar, which I picked up yesterday, you
were kind enough to wait when I was held up by traffic, and the
car had been washed to remove any grime and dust as a result of
the trip to Massachusetts.
It has been
over fifteen years that you have transported vehicles from Massachusetts
to Florida and back for me, and I have always been extremely satisfied
with your service.
Thanks you.
I will be contacting you in six months.
Sincerely,
Murray
G. Shocket
Dear Mr. Hunter,
I apologize
for the lateness of this note.
However, let
me assure you that it is written with utmost sincerity.
I delivered
my car to your terminal last December to be shipped to Cape Coral,
FL. The car was checked thoroughly by a very courteous manager,
and we were gone in less than 20 minutes.
The car left
Norwood on Monday afternoon. On Thursday, the day after Christmas,
we received a call at our home in Cape Coral from the driver,
telling us that he would be there by 3 pm. At 2 PM, my husband
went to the parking lot to wait, and there, already parked, was
my little red Toyota! The driver had spent
Christmas
with family in Gainesville and then onto Ft. Meyes/Cape Coral.
I am amazed
and very grateful for such excellent service, especially during
a holiday week.
It is nice
to know that customers are VIP and I will highly recommend your
company.
Thank you
again!
Suellen
Tragakis
Law Office
of Charles Schwartz
Dear Nick:
I thought
you would be delighted to hear that a person who I referred to
you, called me to thank me for the recommendation. It seems that
he delivered his car to Budget Rent A Car, West Palm Beach Airport
on Monday, April 7th and received a message from your office on
the morning of Wednesday, April 9th that he could pick up his
car at the Norwood terminal.
What great
service you are performing for the southbound travellers.
It must be
rewarding to you with personal satisfaction to be able to assist
you customers with such speedy deliveries.
You have not
only perfected your operation, but your pleasant manner, cordiality,
and friendliness makes it so comforting to all who do business
with you.
You validate,
with deeds, your motto that "A satisfied customer is out
best form of advertising."
Sincerely,
Charles
Schwartz
Joseph Shorr
Woonsocket, RI
Dear Mr. Hunter:
After
having had my car transported to and from Florida by your company
for the last five years, I feel that I must convey to you, even
belatedly, my sincere appreciation for the manner in which American
Auto Transporters operates.
The service
was prompt and courteous. Without exception, your staff was always
responsive to our needs. I found my car delivered to and from
Florida satisfactorily handled at all times.
And importantly,
it was always a pleasure to deal with you and for this you are
to be commended.
Sincerely
yours,
Joseph
Shorr
Mrs. Oscar
J. Joye
Norton Grove, IL
To whom it
may concern:
I want
to take this opportunity to thank you for the excellent service
which I received when I shipped my car with you from Quincy, MA
to Norton Grove, Il.
The service
was very prompt and I want you to know that everyone I came in
contact with from your firm was efficient and courteous.
Thanks you
for this excellent service.
Very Truly
Yours,
Rose
L. Joye
Dear
Mr. Hunter,
Once
again, this is my fourth year I will entrust my vehicle to your
company.
I am alone
going to Florida. It is good to know my car will be waiting for
me when I arrive at the Ft. Meyers airport.
I have received
excellent service on your behalf. Thank you for the past. I know
I will be happy again this year.
Sincerely,
Emilie
D. Straight
Richard
J. Vail
Naples Florida
Dear Mr. Hunter:
At the
recommendation of Mr. Jim Porter of The Country Picker in Intervale,
New Hampshire, we shipped out car from Wolfeboro, New Hampshire
to Naples, Florida last week.
We wish to
convey to you our appreciation for an outstanding job in transporting
our car. For many years, we have used several companies to ship
our cars, and we have encountered many problems.
We therefore,
will contact your company in the spring to ship our car back up
to New Hampshire.
Richard J.
Vail
Irving
H. Franklin
Palm Beach Gardens, FL
Nick,
I am
writing to you in regards to my Lincoln Continental coming from
Norwood to Florida.
I delivered
the car to your terminal on Monday at 11:15 am. The paperwork
and inspection were done very promptly.
I arrived
at West Palm Beach on Friday at 5:30. I took the bus over to Budget
and my car was there waiting for me, and it was in good condition.
Out of curiosity,
I asked the attendant at Budget "When did this car arrive
at Budget?" He told me 12:26 PM on Thursday.
This obviously
is very good service.
I have been
sending my cars back and forth to Florida and the Cape for the
last few years through American Auto. I recognize your problem
going between April 15 and May 15.
There are
more cars than is transportation available.
I know that
you and Ruth always do your best, and the purpose of this letter
is to tell you that I am pleased with American Auto Transporters.
Very truly
yours,
Irving
H. Franklin
Dear Customer
Service Manager,
You
have been transporting our cars to Florida and back again in the
spring. The first car is waiting for us at the Budget lot when
we arrive at the airport and we are able to drive to our home
in our own car. Our son dropped the second car off to you lot
on Friday and on Monday afternoon, it was delivered to us without
any problem.
I think it
is time for me to say "thank you." Your service has
always been good and we took it for granted. However, please know
that we appreciate your efficiency and good service.
Sincerely,
Elaine Tesco
Roland
H. Parker
Studart, Florida
Dear Mr. Hunter,
Having
been a longtime customer of American Auto Transporters, who now
ships cars back and forth between Florida and New England each
year. It is most important that one car is already at our residence
here in Stuart or Topsfield, MA by the time we arrive by plane.
This Fall,
the just-shipped car was already on the garage when we arrived
from Boston and the other car, picked up the afternoon before
our flight to West Palm arrived three days later!
I want to
thank you and compliment your company for the excellent jobs they
did in expediting transportation of both cars between New England
and Florida.
Most sincerely,
Ronald
H. Parker
Tom &
Nikki Surr
Dear Sirs,
Once
again we would like to thank you for your wonderful service. Our
1988 Ford Aerostar was delivered to our doorstep just four days
after we had left it with you. It was brighter and shinier than
we had seen it in many months. The young person who delivered
it was as polite and charming as you could image.
This has been
typical of the fine service we have had since you have been shipping
the old car back and forth between Massachusetts and our home
in Florida. We hope that many other people take the opportunity
to thank you.
We have spread
the word about the way in which you conduct your business, and
to date we have several friends who are shipping with you and
enjoying the peace of mind and avoiding the terrible drive all
the way from Massachusetts.
Thanks again,
we are looking forward to a nice warm season here in Florida,
and then a comfortable trip North next May, when we will be "Leaving
the Shipping to You."
Tom Surr
Alan
Wasser Associates
New York, NY
Dear Nick,
On behalf
of the cast and crew of the Miss Saigon First National Touring
Company, I would like to thank you and your company for the services
you provided moving our personal vehicles from city to city. In
the past five years, you handled ten moves with great care and
professionalism.
Being able
to have your own vehicles on tour with us has been a great luxury
and money saver. Your company made this possible with excellent
service and competitive prices. It has truly been a pleasure doing
business with you. This tour is closing soon, but I will surely
be calling for your services on my next show.
Thank you.
Glenn
Belfer
Bangkok Company
David Blacher
Palm Beach Gardens, FL
Dear Mr. Hunter:
Someone
once said "Perfection is accomplished by carefully attending
to many small details."
For ten years
we have used your transport service to and from Florida, and for
ten years you have hit home runs, never a fumble, never an error.
We arrived at our home in Florida the evening of October 22nd
and wondered when our automobiles would catch up. The following
morning, 8:30 am, we received a call "would it be acceptable
to deliver the cars before 10:30 am. Both cars arrived freshly
washed.
Regards,
David
Blacher
National
Society of Professional Engineers
Dear Mr. Hunter:
When
the author Thomas Wolfe wrote "You Can't Go Home Again"
he neglected to factor your firm's expertise into the equation.
Twice each year we have entrusted our vehicle to be transported
from our home in Weston, MA to our winter home in the bucolic
hamlet Punta Gorda Isles on Florida's wet coast. Each time the
car arrived on time as promised. Last Friday afternoon, I drove
the car to your new facility. The drop-off was not scheduled until
this Monday. I was able to accelerate our packing. We were pleased
you could accept the car early and send it on its way.
Last night,
my caretaker informed me the car arrived. It is in my garage waiting
my arrival tomorrow afternoon. We have not inspected the vehicle.
I have conviction, based on empirical experience, that I will
find it in the same fine condition it was when it was brought
to your loading facility.
As most "snowbirds"
we have driven down in past years. We have taken the Auto-train
in both directions - booking the sleeper. Given that there are
two of us (plus a hefty 90+ pound sheep dog) sending our car in
advance and flying down makes more sense. You deserve your reputation.
I suspect that it is why my friends recommended me to you years
ago. We, in turn, recommend you to others.
Sincerely,
Paul
E. Fritzker
Rabbi Nathan
Korff
Dear Mr. Hunter,
When
we arrived in Florida, our car was waiting for us as you promised.
I want you
to know that for the many years we have been shipping our car
through your company. We have found you the most reliable of our
previous companies.
It is heartening
to know that the consumer dealing with you can have peace of mind.
Thanks again.
Regards,
Helen
Korff
Samuels
Studio/Photography/Graphic Arts
Maynard, MA
att: Mr. Nick
Hunter,
I would
like you to know that your service of transporting my Crown Victoria
auto to Hallandale, Florida was great and outstanding. And also
likewise to the return to Maynard, MA.
The car was
picked up on a Wednesday and we received it the following Monday,
and was very much surprised of the reliable and courteous service
extended by your company.
Driving a
car to Florida for an 80-year-old person is for the birds. We
would rather have you do it. Thank you.
Sincerely,
Samuel
Micciche
P.S. Keep
up the excellent service. Also say hi to Ruth (she helped a lot).
Dear Sir:
I want
to thank you very much for the great service you gave us with
our car transport.
Our car came
in perfect condition and right on time.
I've talked
to so many of our neighbors who used other transports and had
bad experiences.
I feel lucky
to have heard of you folks and hope to use you in the future.
Sincerely,
John
& Mary Conley
Clearwater, Fl.
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